Check our Frequently Asked Questions page before contacting us. Our most common questions are answered below.
Has my order shipped yet? I didn’t receive an order or shipping confirmation email.
Search your email inbox, spam folder, and Promotions tab (Gmail users) for email from [email protected]. We email you an order confirmation email immediately after receiving your order and a shipping confirmation email with tracking code(s) when your order ships.
My package hasn’t moved in a while. When I track it there are no updates from USPS.
Due to the COVID-19 pandemic, USPS is running slower and does not offer shipping time guarantees. USPS is facing high volumes of packages, and more limited staffing as they work to keep their staff safe and healthy. As a result, shipments may take longer than usual to deliver, and packages may not scan as frequently. During this time, most shipments run on time or slightly behind schedule, but some shipments might take 1-3 weeks longer than usual and/or to not scan at all until their destination city. This is completely out of our control.
Email Us (Preferred for fastest response)
IMPORTANT: Our email response might get marked as spam because of the nature of its content. If you do not receive an email from [email protected] or [email protected] within a day of using this contact form, check your spam folder.
IMPORTANT: Our email response might get marked as spam because of the nature of its content. If you do not receive an email from [email protected] or [email protected] within a day of using this contact form, check your spam folder.
Text or Call Us
NOTE: For the quickest response, use the contact form above to email us. We’re usually busy filling orders, running the kids around, or taking care of other things.
Text or call us at (337) 393-0675.